Privacy Policy
Mason & Sons Pty Ltd T/A Your Legacy Property Group (ABN: 38 684 255 196) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information that is reasonably necessary for us to carry out our functions and activities as a property group. The types of personal information we may collect include:
Contact Information: Name, address, email address, phone number, and other contact details.
Identification Information: Date of birth, driver’s license details, passport details, and other forms of identification necessary for verification or legal compliance.
Financial Information: Bank account details, credit card information, income details, employment details, and other financial circumstances relevant to property transactions (e.g., loan applications, rental agreements).
Property Information: Details related to properties you are selling, buying, leasing, or managing, including property addresses, valuations, rental history, and property preferences.
Communication Records: Records of your interactions with us, including phone calls, emails, meetings, and website inquiries.
Website Usage Data: Information collected through cookies and analytics tools when you visit our website, such as IP address, browser type, referring pages, and browsing patterns.
Publicly Available Information: Information obtained from public sources, such as land titles, company registers, or social media.
We collect personal information directly from you when it is reasonable and practicable to do so. This may occur when you:
Enquire about our services.
Engage us to provide property services (e.g., selling, buying, leasing, or managing property).
Attend an open home or auction.
Subscribe to our newsletters or mailing lists.
Participate in surveys or promotions.
Interact with our website or social media channels.
We may also collect personal information from third parties, including:
Referral partners (e.g., mortgage brokers, financial advisors).
Publicly available sources.
Credit reporting bodies.
Previous landlords or employers (with your consent, where applicable).
Government agencies or real estate portals.
2. Use of Personal Information
We use your personal information for the primary purpose for which it was collected, and for purposes reasonably related to that primary purpose, including:
Providing real estate services, including buying, selling, leasing, and property management.
Communicating with you regarding properties, market updates, and our services.
Marketing and promoting our services, and those of our trusted partners, that may be of interest to you. You can opt out of receiving marketing communications at any time.
Facilitating property appraisals, sales, leases, and other transactions.
Processing applications for tenancy or property purchases.
Conducting due diligence and identity verification.
Complying with legal and regulatory obligations (e.g., anti-money laundering laws, real estate industry regulations).
Improving our services, website, and customer experience.
Responding to your inquiries and feedback.
Managing our business operations.
3. Disclosure of Personal Information
We may disclose your personal information to third parties in connection with the purposes outlined above, including:
Potential buyers or sellers, landlords or tenants: As necessary to facilitate property transactions.
Other real estate agents: For co-agency agreements or referrals.
Service providers: Such as photographers, videographers, valuers, tradespeople, conveyancers, solicitors, and financial institutions who assist us in providing our services.
Credit reporting bodies: In relation to tenancy applications or credit checks.
Government and regulatory authorities: Where required by law (e.g., property inquiries, tax matters).
Third-party marketing and analytics providers: To assist us with our marketing efforts and to understand website usage.
Referral partners: With your consent, to provide you with additional services (e.g., mortgage broking, financial planning).
Our professional advisors: Including accountants, auditors, and legal advisors.
We will take reasonable steps to ensure that third parties to whom we disclose your personal information protect your privacy in a manner consistent with this Privacy Policy.
We may disclose personal information to overseas recipients only if:
We have your consent; or
The disclosure is required or authorised by Australian law; and
We have taken reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to the information.
4. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
Implementing physical, electronic, and procedural safeguards.
Using secure servers and encryption where appropriate.
Restricting access to personal information to authorised personnel only.
Regularly reviewing and updating our security practices.
While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us online, and you do so at your own risk.
5. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or out of date.
To request access to or correction of your personal information, please contact us using the details below. We will respond to your request within a reasonable timeframe and, where permitted by law, may charge a reasonable fee for providing access to your information. We may refuse a request for access or correction in certain circumstances as permitted by the Privacy Act.
6. Notifiable Data Breaches Scheme
In the event of an eligible data breach that is likely to result in serious harm to any individuals whose personal information is involved, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme, including notifying the Office of the Australian Information Commissioner (OAIC) and affected individuals.
7. Cookies and Website Analytics
Our website may use cookies and other tracking technologies to enhance your browsing experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
We may use third-party analytics services (e.g., Google Analytics) to collect and analyse website usage data. These services may use cookies and other technologies to collect information such as your IP address, browser type, and browsing behaviour. This information is used to evaluate website usage and compile reports on website activity.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Privacy Policy will be published on our website, and the date of the latest revision will be indicated. We encourage you to review this Privacy Policy periodically.
9. Contacting Us and Making a Complaint
If you have any questions about this Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, please contact us:
Privacy Officer Mason & Sons Pty Ltd T/A Your Legacy Property Group [PO Box 3324 Victoria Point QLD 4165] 0431 158 250 contact@
We will respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner (OAIC) GPO Box 5218 Sydney NSW 2001 Phone: 1300 363 992 Website: www.oaic.gov.au
Last Updated: 25 June 2025